Policies
Clinic policies.
We aim to provide the highest level of care to every client. To keep scheduling smooth and fair, please note the following. By booking an appointment, you agree to these terms.
Booking & payments
- All appointments must be booked in advance. Payment is due at the time of booking or at the appointment, depending on the agreed terms.
- We accept online payments via Stripe.
Cancellation & rescheduling
- We require at least 24 hours' notice for cancellations or rescheduling.
- Appointments cancelled with less than 24 hours' notice will be charged the full session fee.
- Rescheduled appointments within 24 hours of the original time are subject to a 50% charge.
- Missed appointments (no-shows) will be charged in full.
Late arrivals
- If you arrive late, your session may be shortened to accommodate the next client. The full session fee will still apply.
Injury & medical history
- Please provide accurate medical history and injury details during your assessment to ensure safe and effective treatment.
- If you experience any new symptoms or changes in your condition, let us know before your session.
Contact & communication
- Appointment confirmations and reminders are sent by email — please keep your contact details up to date.
- To contact us, email rcvryinjuryclinic@gmail.com.